Privacy policy

This policy applies to restaurant and café owners and staff who hold a Taap.wtf account, and to guests who place an order by scanning a table code.

Each venue is the owner of its own menu content and order records. Taap.wtf processes that information on the venue's behalf.

Account information: name, email address, venue name, venue type, currency and service hours.

Menu and operations content: categories, dishes, prices, photos, table labels and staff records you enter.

Order information: items ordered, quantities, options, notes, table label, order status and timestamps.

Technical information: basic device and browser data needed to serve pages, keep sessions secure and prevent abuse.

We do not ask guests to create an account, and we do not require a guest name, phone number or address to place a table order.

We do not store card numbers. Any future payment processing will be handled by a specialist payment provider.

To show your menu to guests, route orders to your team, update order status, and produce your analytics.

To keep accounts secure, diagnose faults, and provide support when you contact us.

We do not sell your data, and we do not use your guest order data to advertise other venues to them.

Data is stored with our managed cloud database provider using encrypted connections, with access controls that restrict each venue to its own records.

Order records are retained for as long as your account is active so your analytics stay accurate. You may request deletion of your venue and its records at any time.

We share information only with service providers who help us run the product — hosting, database, email delivery and error reporting — under agreements that limit them to that purpose.

We may disclose information if required by law, or to protect the safety and rights of users.

You may access, correct, export or delete your account information by contacting us.

Guests who wish to have an order record removed can ask the venue, which can pass the request to us.

We will update this page when our practices change, and material changes will be announced inside the app.

Questions about privacy can be sent to hello@taap.wtf.